Every project is different. Here's a cross-section of the kind of problems we work on — and what actually got built.
Three members of admin staff were manually processing every patient referral — capturing data inconsistently, matching appointments by hand, and averaging a 48-hour lag from referral to booking. Volume was growing. The process wasn't.
An end-to-end automated intake pipeline. Structured intake forms feed directly into the patient management system, cases are auto-triaged by urgency, and appointment slots are matched and confirmed without human intervention for over 80% of referrals.
Referral-to-booking time reduced from 48 hours to under 4. Admin headcount reallocated to patient-facing work.
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